These terms apply when you buy online coaching or the High Protein Recipe Book from Fem Empire, operated by Sami Kaye (“Fem Empire”, “we”, “us”) through femempire.com.au. By paying for a product or service you agree to these terms. If you have a question about them, email [email protected] before you buy.
1. Our services
Online Coaching includes a customised training program, a tailored meal plan or macro targets, micro goal management, a habit tracker, the High Protein Recipe Book, weekly check-ins and messaging access to your coach. Coaching is delivered online through the Fem Empire app. “24/7 access” means you can message your coach at any time; replies are sent as soon as reasonably possible, usually within 24 hours.
The High Protein Recipe Book is a digital PDF. It is emailed to the address you use at checkout within 24 hours of purchase.
2. Your health and safety
Fem Empire provides general fitness, nutrition and lifestyle coaching. It is not medical advice and does not replace advice from your doctor, dietitian or other health professional.
- Before starting, you should check with your doctor that the program is suitable for you, especially if you have a medical condition, injury, eating disorder history or take medication.
- If you are pregnant or have recently given birth, you must have clearance from your doctor or midwife before starting, and tell us of any changes during the program.
- You agree to give us accurate information about your health, injuries and fitness, and to tell us promptly if anything changes.
- Stop exercising and seek medical help if you feel pain, dizziness, shortness of breath or any other warning sign.
You take part in the training at your own risk, to the extent permitted by law.
3. Online Coaching payments
- Price. Online Coaching starts with a $99 AUD sign-up payment, which covers your onboarding and your first week of coaching. After that, coaching costs $49 AUD per week. Fem Empire is not registered for GST, so no GST is charged.
- Billing. The $99 sign-up payment is taken when you sign up. Weekly payments of $49 are then taken in advance by Stripe from the start of your second week, using the card you provide at checkout. The sign-up payment is not refundable for change of mind once onboarding has started.
- Minimum commitment. Coaching has a minimum commitment of 12 consecutive weeks from your start date. Your first week, covered by the sign-up payment, counts as week 1.
- After 12 weeks, coaching continues week to week until you cancel.
- Cancelling. After the minimum term, you can cancel by emailing [email protected] with 7 days’ notice. Your final payment is the next weekly payment due after your notice, and your access ends at the end of that paid week.
- Leaving early. If you want to stop before the end of the 12-week minimum, you can do so by paying the remaining weeks of the minimum term. If you can’t continue for medical reasons, such as injury, illness or pregnancy complications, contact us. We consider these requests case by case and may ask for a medical certificate.
- Failed payments. If a payment fails, we will contact you. Coaching may be paused until the payment is made. Weeks remaining in your minimum term are still payable.
- Price changes. We will give you at least 14 days’ notice by email before changing the price of an existing coaching plan.
4. The High Protein Recipe Book
- The eBook costs $49 AUD as a one-off payment.
- It is licensed for your personal use only. You must not copy, share, resell or publish it, in whole or in part.
- Because it is a digital product delivered instantly, we don’t offer refunds for change of mind. If you don’t receive it within 24 hours, or the file doesn’t work, email us and we’ll fix it.
- Recipes list ingredients, but you are responsible for checking them against your own allergies and intolerances.
5. Refunds and your rights under Australian Consumer Law
Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights. If there is a major failure with a service, you can cancel and receive a refund for the unused portion, or compensation for its drop in value. Outside those rights, payments are not refundable for change of mind.
6. Results
Results vary from person to person and depend on many things, including how consistently you follow your program, your health, sleep and lifestyle. We don’t guarantee any particular result. Transformation photos on our website show individual clients and are not a promise of the same outcome.
7. Your program and our content
Your training program, meal plan, recipes, guides and other materials are owned by Fem Empire. They are for your personal use while you are a client and must not be shared, sold or published.
8. Liability
To the extent permitted by law, Fem Empire is not liable for any injury, loss or damage arising from your participation in a program, except where it is caused by our negligence. Where our liability can be limited, it is limited to supplying the service again or refunding the amount you paid for it.
9. Privacy
We handle your personal and health information in line with our Privacy Policy.
10. Changes and governing law
We may update these terms from time to time. The version on this page at the time you buy applies to that purchase. These terms are governed by the laws of Queensland, Australia.
Contact
Email [email protected] or message @femempire on Instagram.