Fem Empire, operated by Sami Kaye, respects your privacy. This policy explains what personal information we collect, how we use it and how you can access it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Information we collect
- Contact details: your name, email address and phone number.
- Payment details: payments are processed by Stripe. We never see or store your full card number.
- Health and fitness information: your goals, measurements, weight, training history, injuries, medical conditions, dietary requirements, and pregnancy or postpartum status that you share with us.
- Progress photos and check-ins: photos, check-in answers and messages you send through the Fem Empire app, email or social media.
- Website information: our website is hosted by Cloudflare, which processes basic technical information such as your IP address to deliver and protect the site. The site loads fonts from Google Fonts, which receives your IP address. We do not use advertising or tracking cookies.
Health information is sensitive information. We only collect it with your consent and only what we need to coach you safely.
How we use your information
- To create and adjust your training program, meal plan or macro targets.
- To coach you safely, including around injuries, health conditions and pregnancy.
- To process payments, send receipts and deliver the eBook.
- To contact you about your coaching, check-ins and account.
We don’t sell your personal information or use it for advertising.
Progress photos
Your progress photos are private. We will only show your photos or results on our website or social media if you give us written permission first. You can withdraw that permission at any time by emailing us, and we’ll remove them from anything we control.
Who we share it with
We share information only with service providers that help us run Fem Empire, and only what they need:
- Stripe: payment processing.
- Our coaching app provider: storing your program, workout logs, check-ins and messages.
- Cloudflare and Google: website hosting, email forwarding and fonts.
Some of these providers store data overseas, including in the United States. We may also disclose information where required by law.
Storage and security
We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it for as long as you are a client and for up to 7 years afterwards for tax and record-keeping purposes, then delete or de-identify it.
Access, correction and complaints
You can ask to see or correct the personal information we hold about you by emailing [email protected]. If you have a privacy complaint, email us and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact
Email [email protected].